2132 City Gate Lane, Naperville, Illinois
Update - Our Team, with our Partners, have identified the service interruption is caused by a fiber line being damaged impacting service in the region. We are working with our Partners to repair the damaged fiber. There is currently no Estimated Time to Repair. Our next update will occur at 8PM CT
Nov 20, 2024 - 14:59 CST
Identified - Our Team, with our Partners, have identified the service interruption is caused by a fiber line being damaged impacting service in the region. We are working with our Partners to repair the damaged fiber. There is currently no Estimated Time to Repair. Our next update will occur at 2PM
Nov 20, 2024 - 12:19 CST
Investigating - We are currently investigating this issue.
Nov 20, 2024 - 10:21 CST
Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 2:00pm CT
Nov 20, 2024 - 10:21 CST

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Welcome to the Zentro Network Status Page. Stay informed about real-time service updates and performance across our network. To receive notifications on any specific service issues affecting your building, please click "Subscribe."

Zentro Network Degraded Performance
Zentro Internet Degraded Performance
Zentro DNS Servers Operational
Zentro Websites Operational
Zentrointernet.com Operational
Zentro Customer Portal ? Operational
Zentro DirecTV Operational
DirecTV Satellite Operational
DirecTV Stream Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Chicago, IL - 4800 S. Chicago Beach Dr. Nov 22, 2024 01:00-04:00 CST
A Planned Maintenance is scheduled service may be impacted during this time. We appreciate your patience and understanding while we work to improve our services and continue to provide Enlightening Fast Internet.
Posted on Nov 13, 2024 - 15:42 CST
Past Incidents
Nov 20, 2024

Unresolved incident: 2132 City Gate Lane, Naperville, Illinois.

Nov 19, 2024
3700 W. Congress Pkwy. Chicago IL
Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Nov 19, 17:55 CST
Update - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 11/19/2024 6 PM CST.
Nov 19, 07:59 CST
Identified - Customers may be experiencing intermittent connectivity. Estimated time to resolution is 11/18/2024 6 PM CST
Nov 18, 18:12 CST
Investigating - We are investigating reports of service interruptions at the location.
Nov 18, 13:00 CST
MAA Lake Lanier
Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Nov 19, 12:39 CST
Investigating - We are investigating reports of service interruptions at the location.
Nov 19, 06:15 CST
Chicago, IL - 1810 W. Jackson Blvd.
Completed - The scheduled maintenance has been completed.
Nov 19, 04:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 01:00 CST
Scheduled - A Planned Maintenance is scheduled service may be impacted during this time. We appreciate your patience and understanding while we work to improve our services and continue to provide Enlightening Fast Internet.
Nov 13, 15:45 CST
Nov 18, 2024
Georgia
Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Nov 18, 22:26 CST
Monitoring - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Nov 18, 21:22 CST
Identified - We have identified an issue impacting your service. Our team is moving quickly to resolve the issue. Estimated Time to Repair 2 AM EST.
Nov 18, 21:07 CST
Investigating - Locations in Georgia may be experiencing connectivity issues. Our Team is currently investigating.
Nov 18, 20:30 CST
1900 Peak Circle, Apopka, FL 32703
Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Nov 18, 13:04 CST
Update - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 11/18/24 by EOD.
Nov 16, 13:45 CST
Update - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is by end of day on 11/18/24.
Nov 15, 17:14 CST
Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is by end of day on 11/15/24.
Nov 14, 17:45 CST
Nov 17, 2024
Chicago, IL - 2314 N. Lincoln Park W.
Resolved - Power and Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Nov 17, 07:43 CST
Identified - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 9pm.
Nov 16, 14:20 CST
Nov 16, 2024
Chicago, IL - 651 W. Washington Blvd.
Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Nov 16, 15:30 CST
Investigating - We are investigating reports of service interruptions at the location.
Nov 16, 14:40 CST
145W - 145 South Wells Street, Chicago, IL
Resolved - Power and Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Nov 16, 12:09 CST
Identified - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 2pm cst.
Nov 16, 09:31 CST
Nov 15, 2024
700 N. Larabee St. & 700 W. Van Buren St. Chicago, IL
Completed - The scheduled maintenance has been completed.
Nov 15, 04:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 01:00 CST
Scheduled - A Planned Maintenance is scheduled service may be impacted during this time. We appreciate your patience and understanding while we work to improve our services and continue to provide Enlightening Fast Internet.
Nov 13, 14:59 CST
Nov 14, 2024
Chicago, IL - 405 E. Oakwood Blvd.
Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Nov 14, 12:13 CST
Update - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 2:00 PM.
Nov 14, 12:10 CST
Identified - Customers may be experiencing intermittent connectivity. Estimated time to resolution is 10:00 AM CST
Nov 13, 21:04 CST
Investigating - We are investigating reports of service interruptions at the location.
Nov 13, 20:08 CST
Chicago, IL - 2650 N. Lakeview Ave.
Completed - The scheduled maintenance has been completed.
Nov 14, 06:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 06:00 CST
Scheduled - A Planned Maintenance is scheduled service may be impacted during this time. We appreciate your patience and understanding while we work to improve our services and continue to provide Enlightening Fast Internet.
Nov 13, 16:07 CST
Nov 13, 2024
Chicago, IL - 2000 S. Michigan Ave.
Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Nov 13, 18:48 CST
Monitoring - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Nov 13, 17:58 CST
Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 7:00 PM CST
Nov 13, 16:47 CST
Nov 12, 2024

No incidents reported.

Nov 11, 2024
100 East 14th Street, Chicago
Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Nov 11, 22:10 CST
Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 9:00 PM.
Nov 11, 18:19 CST
Chicago, IL - 734 W. Sheridan Rd.
Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Nov 11, 14:15 CST
Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 4:00 PM.
Nov 11, 11:36 CST
Chicago, IL - 1140 N. LaSalle St.
Resolved - This incident has been resolved.
Nov 11, 02:16 CST
Investigating - An Emergency Maintenance was scheduled service may be impacted during this time. We appreciate your patience and understanding while we work to improve our services and continue to provide Enlightening Fast Internet.
Estimated ETR 2:13 AM CT.
Nov 10, 23:26 CST
Nov 10, 2024
Nov 9, 2024
1400 S. Wabash Ave. and 234 West Polk Street, Chicago, IL
Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Nov 9, 07:14 CST
Investigating - We are investigating reports of service interruptions at the location.
Nov 8, 14:25 CST
Nov 8, 2024
Chicago, IL - 520 S. State St.
Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Nov 8, 12:16 CST
Investigating - We are investigating reports of service interruptions at the location.
Nov 8, 11:13 CST
1001 South State Street, Chicago, IL
Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Nov 8, 11:12 CST
Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 12:00 PM CST
Nov 8, 08:00 CST
Chicago, IL - 130 S. Canal St.
Completed - The scheduled maintenance has been completed.
Nov 8, 05:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 01:00 CST
Scheduled - A Planned Maintenance is scheduled service may be impacted during this time. We appreciate your patience and understanding while we work to improve our services and continue to provide Enlightening Fast Internet.
Nov 4, 15:36 CST
Nov 7, 2024
Chicago
Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Nov 7, 16:09 CST
Investigating - 1040 West Adams Street, 611 South Wells Street, 728 West Jackson Boulevard, 700 West Van Buren Street, 123 South Green Street, 111 West Polk Street, 400 South Green Street, 6 North Carpenter Street, and 216 South Green Street may be experiencing connectivity issues. Our Team is currently investigating.
Nov 7, 15:10 CST
776 Euclid Avenue, Cleveland, OH
Resolved - Power and Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Nov 7, 14:16 CST
Investigating - We are investigating reports of local power issues impacting service.
Nov 7, 10:12 CST
2335 W. Belle Plaine Ave.
Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Nov 7, 11:16 CST
Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 11/7/24.
Nov 6, 17:19 CST
Nov 6, 2024
1637 W. Chicago Ave.
Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Nov 6, 17:44 CST
Update - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 5:00 PM local time.
Nov 6, 15:16 CST
Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 2:00 PM local time.
Nov 6, 10:12 CST
Chicago, IL - 545 W. Division St.
Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Nov 6, 12:24 CST
Update - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 2:00 PM local time.
Nov 6, 10:11 CST
Update - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 3:30 PM CST.
Nov 5, 11:20 CST
Update - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue but were unable to secure access to on-site equipment. Estimated time to resolution is 10 AM
Nov 4, 23:03 CST
Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 10 PM CST
Nov 4, 18:09 CST
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