Zentro Status

Sep 2, 2025

350 and 435 North LaSalle Drive, Chicago IL

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Sep 2, 13:11 CDT

Investigating - We are investigating reports of service interruptions at the location.
Sep 1, 10:31 CDT

Sep 1, 2025

Aug 31, 2025

Chicago, IL - 1545 South State Street

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Aug 31, 16:16 CDT

Investigating - We are investigating reports of service interruptions at the location.
Aug 31, 12:45 CDT

Aug 30, 2025

No incidents reported.

Aug 29, 2025

435 N. Michigan Ave. Chicago, IL

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Aug 29, 18:48 CDT

Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is by 10PM.
Aug 29, 17:45 CDT

Investigating - We are investigating reports of service interruptions at the location.
Aug 29, 16:04 CDT

474 North Lake Shore Drive and 500 North Lake Shore Drive, Chicago, IL

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Aug 29, 18:48 CDT

Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is by 10PM.
Aug 29, 17:46 CDT

Investigating - We are investigating reports of service interruptions at the location.
Aug 29, 15:56 CDT

455 East Waterside Drive, Chicago, IL

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Aug 29, 18:47 CDT

Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is by 10PM.
Aug 29, 17:46 CDT

Investigating - We are investigating reports of service interruptions at the location.
Aug 29, 17:39 CDT

345 East Wacker Drive, Chicago, IL

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Aug 29, 18:47 CDT

Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is by 10PM.
Aug 29, 17:44 CDT

Investigating - We are investigating reports of service interruptions at the location.
Aug 29, 15:59 CDT

330 N. Jefferson St. Chicago, IL

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Aug 29, 17:38 CDT

Identified - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 5:00 PM.
Aug 29, 15:37 CDT

Investigating - We are investigating reports of service interruptions at the location.
Aug 29, 15:07 CDT

315 North Jefferson Street, Chicago, IL

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Aug 29, 17:38 CDT

Identified - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 5:00 PM.
Aug 29, 15:38 CDT

Investigating - We are investigating reports of service interruptions at the location.
Aug 29, 15:06 CDT

550 West Fulton Street, Chicago, IL

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Aug 29, 17:37 CDT

Identified - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 5:00 PM.
Aug 29, 15:38 CDT

Investigating - We are investigating reports of service interruptions at the location.
Aug 29, 15:06 CDT

320 N. Clinton St. Chicago, IL

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Aug 29, 17:36 CDT

Identified - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 5:00 PM.
Aug 29, 15:38 CDT

Investigating - We are investigating reports of service interruptions at the location.
Aug 29, 15:05 CDT

165 North Desplaines Street, Chicago, IL

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Aug 29, 17:36 CDT

Identified - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 5:00 PM.
Aug 29, 15:39 CDT

Investigating - We are investigating reports of service interruptions at the location.
Aug 29, 15:05 CDT

550 W. Van Buren St. Chicago, IL

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Aug 29, 17:36 CDT

Identified - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 5:00 PM.
Aug 29, 16:03 CDT

Aug 28, 2025

717 South Clark Street, Chicago, IL

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Aug 28, 18:24 CDT

Investigating - We are investigating reports of service interruptions at the location.
Aug 28, 10:15 CDT

841 West Monroe Street, Chicago, IL

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Aug 28, 11:31 CDT

Investigating - We are investigating reports of service interruptions at the location.
Aug 28, 11:21 CDT

Riverview, FL - 6908 Simmons Loop "The Whitt"

Completed - The scheduled maintenance has been completed.
Aug 28, 05:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 23:00 CDT

Scheduled - A Planned Maintenance is scheduled. Service may be impacted during this time. We appreciate your patience and understanding while we work to improve our services and continue to provide Enlightening Fast Internet.
Aug 24, 08:20 CDT

Aug 27, 2025

Detroit, Michigan

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Aug 27, 20:55 CDT

Investigating - We are investigating reports of service interruptions at the location.
Aug 27, 20:12 CDT

2026 East Main Street and 1100 Richmond Highway, Richmond, VA

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Aug 27, 15:09 CDT

Investigating - We are investigating reports of service interruptions at the location.
Aug 27, 10:45 CDT

Aug 26, 2025

1210 Central Avenue, Wilmette, IL

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Aug 26, 13:58 CDT

Investigating - We are investigating reports of service interruptions at the location.
Aug 26, 11:53 CDT

1601 S. Indiana Ave. Chicago IL

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Aug 26, 13:58 CDT

Identified - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 2:30PM CDT.
Aug 25, 13:04 CDT

Investigating - We are investigating reports of service interruptions at the location.
Aug 25, 10:14 CDT

1600 S. Indiana and 1600 S. Wabash Ave. in Chicago IL

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Aug 26, 13:57 CDT

Identified - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 2:30PM CDT.
Aug 25, 13:04 CDT

Investigating - We are investigating reports of service interruptions at the location.
Aug 25, 10:08 CDT

1173 Pecan Park Road, Jacksonville, FL

Completed - The scheduled maintenance has been completed.
Aug 26, 05:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 23:00 CDT

Scheduled - A Planned Maintenance is scheduled. Service may be impacted during this time. We appreciate your patience and understanding while we work to improve our services and continue to provide Enlightening Fast Internet.
Aug 11, 08:18 CDT

Acworth, GA - 4801 Baker Grove Road "The Bauer"

Completed - The scheduled maintenance has been completed.
Aug 26, 04:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 00:00 CDT

Scheduled - A Planned Maintenance is scheduled. Service may be impacted during this time. We appreciate your patience and understanding while we work to improve our services and continue to provide Enlightening Fast Internet.
Aug 19, 11:08 CDT

Aug 25, 2025

Chicago, IL - 3064 N. Milwaukee Avenue

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Aug 25, 17:06 CDT

Investigating - We are investigating reports of service interruptions at the location.
Aug 25, 09:02 CDT

2569 North Milwaukee Avenue, Chicago, IL

Resolved - Power and Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Aug 25, 13:03 CDT

Identified - The issue has been identified and a fix is being implemented.
Aug 25, 09:01 CDT

Chicago, IL - 3116 West Logan Boulevard

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Aug 25, 12:35 CDT

Investigating - We are investigating reports of service interruptions at the location.
Aug 25, 09:06 CDT

Aug 24, 2025

Chicago, IL - 612 N. Oakley Blvd.

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Aug 24, 15:07 CDT

Investigating - We are investigating reports of service interruptions at the location.
Aug 24, 10:53 CDT

Chicago, IL - 180 N. Ada St, 3030 W. 21st Plc, 2050 W. Ogden Ave, 1645 W. Ogden Ave, 3700 W. Congress Pkwy, 25 N. Bishop St, 133 S. Ashland Ave, 128 S. Laflin St, 453 N. May St, 400 N. May Street

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Aug 24, 10:05 CDT

Identified - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 10:00 AM CDT.
Aug 24, 07:49 CDT

Aug 23, 2025

Chicago Area

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Aug 23, 13:57 CDT

Investigating - We are investigating reports of service interruptions at the location.
Aug 23, 12:15 CDT

Cleveland, OH - 200 Euclid Ave

Resolved - This incident has been resolved.
Aug 23, 10:06 CDT

Identified - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 4:00AM CDT
Aug 20, 23:58 CDT

Investigating - We are investigating reports of service interruptions at the location.
Aug 20, 20:37 CDT

Chicago, IL - 4119 South Ellis Avenue

Resolved - This incident has been resolved.
Aug 23, 09:23 CDT

Update - We have been notified of a power outage in your area. Local Power Utility has not provided an estimated time for resolution.
Aug 17, 16:29 CDT

Update - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 4:00 PM Central.
Aug 17, 14:55 CDT

Update - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 11:45 PM CST.
Aug 15, 18:02 CDT

Update - We have been notified of a power outage in your area. Local Power Utility has not provided an estimated time for resolution.
Aug 13, 08:39 CDT

Update - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 11:45AM CDT.
Aug 12, 08:14 CDT

Identified - We have been notified of a power outage in your area. Local Power Utility has not provided an estimated time for resolution yet.
Aug 12, 07:12 CDT

Aug 22, 2025

No incidents reported.

Aug 21, 2025

Fort Pierce, FL - Sands at Saint Lucie

Completed - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Aug 21, 10:46 CDT

Update - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Aug 21, 10:42 CDT

Verifying - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Aug 20, 16:58 CDT

Update - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 5:00 PM EDT.
Aug 20, 13:04 CDT

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 20, 12:40 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 12:32 CDT

Scheduled - A Planned Maintenance is scheduled. Service may be impacted during this time. We appreciate your patience and understanding while we work to improve our services and continue to provide Enlightening Fast Internet.
Aug 20, 12:31 CDT

Aug 20, 2025

1173 Pecan Park Road Jacksonville, Florida

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Aug 20, 20:40 CDT

Update - Customers may experience connectivity issues on hardwired connections in Building 1. Internet service via WiFi has been restored. Estimated resolution is 6:00 PM EDT.

Our technicians have successfully isolated the impacted components and are working diligently to expedite the replacement of affected hardware. Replacement parts are en route, and repairs will be finalized once they arrive.

To stay informed with the latest updates, please click ‘Subscribe’.

Thank you for your patience and understanding.
Aug 20, 12:00 CDT

Update - Customers may experience connectivity issues on hardwired connections in Building 1. Internet service via WiFi has been restored.

Our technicians have successfully isolated the impacted components and are working diligently to expedite the replacement of affected hardware. Replacement parts are en route, and repairs will be finalized once they arrive. We are awaiting an updated estimated time of repair and will share it as soon as it becomes available.

To stay informed with the latest updates, please click ‘Subscribe’.

Thank you for your patience and understanding.
Aug 19, 13:10 CDT

Identified - Customers may experience intermittent connectivity. Our technicians have successfully isolated the impacted components and are working diligently to expedite the replacement of affected hardware.

Replacement parts are en-route, and repairs will be finalized once they arrive. We are awaiting an updated estimated time of repair and will share it as soon as it becomes available.

To stay informed with the latest updates, please click ‘Subscribe’.

Thank you for your patience and understanding.
Aug 15, 13:45 CDT

Update - Customers may experience intermittent connectivity. Our technicians have successfully isolated the impacted components and are working diligently to expedite the replacement of affected hardware.

Replacement parts are en-route, and repairs will be finalized once they arrive. We are awaiting an updated estimated time of repair and will share it as soon as it becomes available.

To stay informed with the latest updates, please click ‘Subscribe’.

Thank you for your patience and understanding.
Aug 15, 13:45 CDT

Update - Customers may experience intermittent connectivity. Our technicians are working diligently to restore services, we are still working to isolate the issue at this time. We are currently pending an estimated time of repair, our next update will be provided on 8/15 at 12:00 PM EST. We apologize for the inconvenience. To stay in the loop with the latest updates, please click 'Subscribe'.
Aug 14, 20:25 CDT

Investigating - We are investigating reports of service interruptions at the location.
Aug 13, 17:41 CDT

Aug 19, 2025

Detroit, MI - 3150 Woodward Ave

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Aug 19, 12:31 CDT

Update - Customers may experience intermittent connectivity. Our technicians continue working diligently to isolate the issue and restore services at this time. An estimated time of repair is currently pending, and the next update will be provided 8/19 at 12:00 P.M. EDT. We apologize for the inconvenience. To stay in the loop with the latest updates, please click "Subscribe".
Aug 18, 20:27 CDT

Investigating - We are investigating reports of service interruptions at the location.
Aug 18, 14:10 CDT

2001 East Franklin Street, Richmond, VA

Resolved - Power and Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Aug 19, 06:24 CDT

Identified - We have been notified of a power outage in your area. Local Power Utility has not provided an estimated time for resolution.
Aug 18, 14:55 CDT

Investigating - We are investigating reports of service interruptions at the location.
Aug 18, 14:52 CDT

About This Site

Scheduled Maintenance

Richmond, VA Sep `8`, `2025` `23:00` - Sep `9`, `2025` `04:00` CDT

Cleveland, OH Sep `8`, `2025` `23:00` - Sep `9`, `2025` `05:00` CDT

Cleveland, OH - Maintenance Pt. 2 Sep `9`, `2025` `23:00` - Sep `10`, `2025` `05:00` CDT

Vernon Hills, IL - 555 E. Townline Rd. & 555 Lakeview Parkway Sep `10`, `2025` `22:00` - Sep `11`, `2025` `05:00` CDT

Vernon Hills, IL - 555 E. Townline Rd. & 555 Lakeview Parkway - Second Maintenance Sep `11`, `2025` `22:00` - Sep `12`, `2025` `05:00` CDT

Illinois - 101 S. Main St. in Lombard, 464 Glenwood Ave. in Glen Ellyn, 926 Maple Ave. in Downers Grove Sep `24`, `2025` `22:00` - Sep `25`, `2025` `14:00` CDT

Past Incidents

About This Site

Scheduled Maintenance

Richmond, VA Sep 8, 2025 23:00 - Sep 9, 2025 04:00 CDT

Cleveland, OH Sep 8, 2025 23:00 - Sep 9, 2025 05:00 CDT

Cleveland, OH - Maintenance Pt. 2 Sep 9, 2025 23:00 - Sep 10, 2025 05:00 CDT

Vernon Hills, IL - 555 E. Townline Rd. & 555 Lakeview Parkway Sep 10, 2025 22:00 - Sep 11, 2025 05:00 CDT

Vernon Hills, IL - 555 E. Townline Rd. & 555 Lakeview Parkway - Second Maintenance Sep 11, 2025 22:00 - Sep 12, 2025 05:00 CDT

Illinois - 101 S. Main St. in Lombard, 464 Glenwood Ave. in Glen Ellyn, 926 Maple Ave. in Downers Grove Sep 24, 2025 22:00 - Sep 25, 2025 14:00 CDT

Past Incidents

Richmond, VA Sep `8`, `2025` `23:00` - Sep `9`, `2025` `04:00` CDT

Cleveland, OH Sep `8`, `2025` `23:00` - Sep `9`, `2025` `05:00` CDT

Cleveland, OH - Maintenance Pt. 2 Sep `9`, `2025` `23:00` - Sep `10`, `2025` `05:00` CDT

Vernon Hills, IL - 555 E. Townline Rd. & 555 Lakeview Parkway Sep `10`, `2025` `22:00` - Sep `11`, `2025` `05:00` CDT

Vernon Hills, IL - 555 E. Townline Rd. & 555 Lakeview Parkway - Second Maintenance Sep `11`, `2025` `22:00` - Sep `12`, `2025` `05:00` CDT

Illinois - 101 S. Main St. in Lombard, 464 Glenwood Ave. in Glen Ellyn, 926 Maple Ave. in Downers Grove Sep `24`, `2025` `22:00` - Sep `25`, `2025` `14:00` CDT