Zentro Status

Apr 26, 2025

No incidents reported today.

Apr 25, 2025

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Apr 25, 10:03 CDT

Update - Customers may be experiencing intermittent connectivity. Our onsite team has located fiber damage, Fiber repair and splicing are currently underway. Due to the nature of the repairs needed, we are unable to provide a time to resolution at this moment. Please click Subscribe to stay up to date with our latest updates
Apr 24, 18:11 CDT

Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is TBD.
Apr 24, 13:38 CDT

Investigating - We are investigating reports of service interruptions at the location.
Apr 24, 11:17 CDT

Apr 24, 2025

125 South Jefferson St, Chicago, IL

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Apr 24, 14:10 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 24, 12:43 CDT

Investigating - We are currently investigating this issue.
Apr 24, 09:43 CDT

565 West Quincy Street, Chicago, IL

Resolved - This incident has been resolved.
Apr 24, 09:53 CDT

Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 12:00 AM CST
Apr 23, 20:59 CDT

Apr 23, 2025

235 W. Van Buren St. Chicago, IL

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Apr 23, 19:11 CDT

Investigating - We are investigating reports of service interruptions at the location.
Apr 23, 14:48 CDT

125 South Jefferson Street, Chicago, IL

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Apr 23, 17:19 CDT

Update - We are continuing to investigate this issue.
Apr 23, 14:49 CDT

Investigating - We are investigating reports of service interruptions at the location.
Apr 23, 14:31 CDT

619 S. LaSalle St. Chicago, IL

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Apr 23, 12:02 CDT

Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 2:30PM.
Apr 23, 10:49 CDT

Investigating - We are investigating reports of service interruptions at the location.
Apr 23, 10:34 CDT

Apr 22, 2025

Chicago, IL - 935 W. Randolph St

Resolved - This incident has been resolved.
Apr 22, 08:03 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 22, 02:02 CDT

Identified - We are investigating reports of service interruptions at the location.
Apr 22, 01:37 CDT

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

OH-10555E - Cleveland, OH - 10555 Euclid Ave & OH-10510P - 10510 Park Lane, Cleveland, OH

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Apr 19, 10:58 CDT

Identified - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 2:30pm CDT
Apr 19, 08:50 CDT

101 South Main Street, Lombard, Illinois 60148

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Apr 19, 10:38 CDT

Investigating - We are investigating reports of service interruptions at the location.
Apr 19, 08:32 CDT

Apr 18, 2025

950 Lake Ridge Pkwy, Riverdale, Georgia

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Apr 18, 13:00 CDT

Investigating - We are investigating reports of service interruptions at the location.
Apr 18, 12:21 CDT

Detroit, MI

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Apr 18, 10:04 CDT

Monitoring - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Apr 18, 02:02 CDT

Identified - Maintenance is currently in progress, estimated time for resolution is 5 AM.
Apr 18, 00:38 CDT

Investigating - We are investigating reports of service interruptions in this area.
Apr 18, 00:22 CDT

Apr 17, 2025

329 W. 18th St., 640 W. Cermak Rd., 1719 S. Clinton St. and 2222 S. Lumber St. - Chicago IL

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Apr 17, 16:56 CDT

Identified - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 3:00 PM.
Apr 17, 13:18 CDT

Virginia

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Apr 17, 14:38 CDT

Identified - Our Team along with our partners are working as quickly as possible to restore service. Excavation crews have located the fiber break and have been working overnight repairing the damage. There is currently no Estimated Time to Repair.
Apr 17, 08:34 CDT

Update - We are continuing to see issues in the area
Apr 17, 08:31 CDT

Update - Construction crew is onsite working swiftly and diligently to address fiber-related damages in the region. We will provide updates as work progresses. Please click 'Subscribe' above to stay informed on the anticipated resolution.
Apr 17, 04:11 CDT

Monitoring - We are still monitoring reports of service interruptions at the location. We will continue to share updates as work progresses throughout the night until tomorrow morning. Please click 'Subscribe' above to stay informed on the anticipated resolution.
Apr 16, 22:53 CDT

Update - We are aware of service disruptions affecting properties in Virginia. Our technicians are working swiftly and diligently to address fiber-related damages in the region. While we are currently awaiting an estimated time for resolution, we will provide updates as soon as we receive further information from our team. Please click 'Subscribe' above to stay informed on the anticipated resolution.
Apr 16, 19:14 CDT

Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is TBD.
Apr 16, 15:15 CDT

Investigating - We are investigating reports of service interruptions at the location.
Apr 16, 11:25 CDT

4641 N. Ashland Ave. Chicago, IL

Resolved - Power and Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Apr 17, 11:39 CDT

Identified - We have been notified of a power outage in your area. Local Power Utility has not provided an estimated time for resolution.
Apr 17, 10:10 CDT

550 N. St. Clair St. Chicago, IL

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Apr 17, 11:24 CDT

Investigating - We are investigating reports of service interruptions at the location.
Apr 17, 10:07 CDT

Tampa, FL - 112 North 12th Street

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Apr 17, 00:16 CDT

Investigating - We are investigating reports of service interruptions at the location.
Apr 16, 23:47 CDT

Apr 16, 2025

1049 W. Lawrence Ave. Chicago IL

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Apr 16, 16:46 CDT

Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 6:30 PM.
Apr 16, 14:39 CDT

300 West Franklin Street, Richmond, VA

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Apr 16, 11:03 CDT

Identified - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 10:00 PM local time.
Apr 15, 17:05 CDT

212 West 7th Street, Richmond, VA

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Apr 16, 11:02 CDT

Identified - The issue has been identified and a fix is being implemented.
Apr 16, 09:03 CDT

10300 Cedar Avenue, Cleveland, OH

Completed - The scheduled maintenance has been completed.
Apr 16, 05:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 23:00 CDT

Scheduled - A Planned Maintenance is scheduled. Service may be impacted during this time. We appreciate your patience and understanding while we work to improve our services and continue to provide Enlightening Fast Internet.
Apr 12, 13:09 CDT

Apr 15, 2025

Hancock Square Condos - Detroit MI.

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Apr 15, 15:32 CDT

Update - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Repairs are ongoing and are expected to be completed by the end of day 4/15/25.
Apr 15, 10:35 CDT

Update - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Due to hazardous conditions with downed powerlines, repair efforts have been delayed until conditions are made safe.
Apr 14, 17:05 CDT

Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is TBD.
Apr 14, 10:05 CDT

2306 West 17th Street, Cleveland, OH

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Apr 15, 13:44 CDT

Investigating - We are investigating reports of service interruptions at the location.
Apr 15, 12:53 CDT

1901 S. Calumet Ave. Chicago IL

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Apr 15, 13:33 CDT

Identified - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 3:30 PM.
Apr 15, 11:11 CDT

10300 Cedar Avenue, Cleveland, OH

Completed - The scheduled maintenance has been completed.
Apr 15, 06:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 23:01 CDT

Scheduled - A Planned Maintenance is scheduled. Service may be impacted during this time. We appreciate your patience and understanding while we work to improve our services and continue to provide Enlightening Fast Internet.
Apr 12, 13:05 CDT

SkyHouse Channelside

Completed - The scheduled maintenance has been completed.
Apr 15, 04:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 23:00 CDT

Scheduled - A Planned Maintenance is scheduled. Service may be impacted during this time. We appreciate your patience and understanding while we work to improve our services and continue to provide Enlightening Fast Internet.
Apr 12, 13:02 CDT

Apr 14, 2025

Gainesville, GA - 1701 Dawsonville Hwy - Building 24

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Apr 14, 15:01 CDT

Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 5:00 PM.
Apr 14, 12:21 CDT

Investigating - We have identified an issue impacting your service. Our team is moving quickly to resolve the issue.
Apr 14, 02:38 CDT

Apr 13, 2025

Chicago, IL - 825 W. Sunnyside Ave.

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Apr 13, 13:45 CDT

Update - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 3:00 PM CST.
Apr 13, 10:47 CDT

Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 12:00 AM
Apr 12, 21:04 CDT

Apr 12, 2025

833 West 15th Place, Chicago, IL

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Apr 12, 15:24 CDT

Monitoring - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Apr 12, 12:21 CDT

Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 12:00 PM CST.
Apr 12, 10:46 CDT

Investigating - We are investigating reports of service interruptions at the location.
Apr 12, 10:09 CDT

All Systems Operational

About This Site

Past Incidents