Zentro Status

Apr 4, 2025

No incidents reported today.

Apr 3, 2025

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Apr 3, 14:59 CDT

Update - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is by mid-day 4/2/25.
Apr 1, 16:49 CDT

Update - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is by end of day 4/1/25.
Mar 31, 14:56 CDT

Update - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. At this time we have identified the issue and are currently coordinating with our network team to implement a solution. At this time we do not have a clear ETR but we will be updating information as we receive it from our team onsite.
Mar 29, 15:53 CDT

Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue.
Mar 29, 10:02 CDT

Investigating - We are investigating reports of service interruptions at the location.
Mar 28, 13:31 CDT

Apr 2, 2025

125 South Jefferson Street and 600 W. Jackson Blvd., Chicago, IL

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Apr 2, 19:05 CDT

Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 9:30 PM.
Apr 2, 17:40 CDT

Investigating - We are investigating reports of service interruptions at the location.
Apr 2, 17:03 CDT

1629 S. Prairie Ave. Chicago, IL

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Apr 2, 15:02 CDT

Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 4:00 PM.
Apr 2, 11:35 CDT

Detroit, MI - 111 Cadillac Sq

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Apr 2, 11:49 CDT

Update - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 12:00 AM local time.
Apr 1, 19:07 CDT

Update - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 8:00 PM local time..
Apr 1, 16:47 CDT

Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue.
Apr 1, 13:32 CDT

Investigating - We are investigating reports of service interruptions at the location.
Mar 31, 13:56 CDT

Apr 1, 2025

8150 Southwest 72nd Ave. Miami FL

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Apr 1, 17:54 CDT

Update - We have been notified of a power outage in your area. Local Power Utility has not provided an estimated time for resolution.
Apr 1, 11:23 CDT

Identified - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 8:00 PM local time.
Mar 31, 16:39 CDT

198 Ponce De Leon Ave NE, Atlanta, Georgia

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Apr 1, 11:28 CDT

Identified - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 8:15 PM local time.
Mar 31, 18:13 CDT

Mar 31, 2025

Chicago, IL - 1640 E. 50th St.

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Mar 31, 13:15 CDT

Investigating - We are investigating reports of service interruptions at the location.
Mar 30, 18:27 CDT

1700 East 56th Street, Chicago, IL

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Mar 31, 13:15 CDT

Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 12:00 PM CST 3/31/2025.
Mar 30, 21:30 CDT

Investigating - We are investigating reports of service interruptions at the location.
Mar 30, 18:29 CDT

Chicago, IL - 5311 S. Lake Park Ave.

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Mar 31, 13:15 CDT

Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 12:00 PM CST 3/31/2025.
Mar 30, 22:07 CDT

Investigating - We are investigating reports of service interruptions at the location.
Mar 30, 18:28 CDT

Mar 30, 2025

Mar 29, 2025

Mar 28, 2025

Mar 27, 2025

10300 Cedar Ave, Cleveland, OH 44106

Completed - The scheduled maintenance has been completed.
Mar 27, 06:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 23:00 CDT

Scheduled - A Planned Maintenance is scheduled. Service may be impacted during this time. We appreciate your patience and understanding while we work to improve our services and continue to provide Enlightening Fast Internet.
Mar 25, 11:49 CDT

Mar 26, 2025

Mar 25, 2025

1701 Dawsonville Hwy Gainesville, GA

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Mar 25, 13:40 CDT

Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 6:00 PM local time.
Mar 25, 13:26 CDT

Gainesville, GA - 1701 Dawsonville Hwy

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Mar 25, 12:50 CDT

Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 1:00 PM ET.
Mar 25, 11:39 CDT

Mar 24, 2025

1100 North Cass Street, Milwaukee, WI

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Mar 24, 15:27 CDT

Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 12:00 AM
Mar 24, 10:10 CDT

1600 South Indiana Avenue, Chicago, IL

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Mar 24, 13:22 CDT

Investigating - We are investigating reports of service interruptions at the location.
Mar 23, 22:33 CDT

FL-3000N2 - AMLI Midtown Miami

Resolved - Power and Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Mar 24, 11:20 CDT

Identified - We have been notified of a power outage in your area. Local Power Utility has yet to inform of a estimated time for resolution
Mar 24, 11:08 CDT

Chicago, IL - 8 E. Huron St.

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Mar 24, 10:49 CDT

Investigating - We are currently investigating this issue.
Mar 24, 07:31 CDT

Milwaukee, WI - 1840 N Farwell Ave

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Mar 24, 10:13 CDT

Investigating - We are investigating reports of service interruptions at the location.
Mar 24, 05:34 CDT

1100 North Cass Street, Milwaukee, WI

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Mar 24, 10:07 CDT

Update - We are continuing to work on a fix for this issue.
Mar 24, 08:08 CDT

Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 12:00 AM
Mar 23, 21:21 CDT

Investigating - We are investigating reports of service interruptions at the location.
Mar 23, 20:57 CDT

Mar 23, 2025

Greater Chicago Area

Completed - The scheduled maintenance has been completed.
Mar 23, 05:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 01:00 CDT

Scheduled - A Planned Maintenance is scheduled. Service may be impacted during this time. We appreciate your patience and understanding while we work to improve our services and continue to provide Enlightening Fast Internet.
Mar 22, 22:54 CDT

Mar 22, 2025

FL-4001P - Sunrise Village Apartments

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Mar 22, 20:45 CDT

Update - Customers may be experiencing intermittent connectivity. Technicians have been dispatched and are working diligently to resolve this issue. Due to safety concerns, estimated time to resolution is 12:00 PM EST on 3/23/2025.
Mar 22, 19:04 CDT

Update - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue.
Mar 22, 16:08 CDT

Update - We have been notified of a power outage in your area. Local Power Utility currently does not have an estimated time for resolution at this time. We are awaiting further information from the local power utilities.
Mar 22, 14:10 CDT

Update - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 12:15pm per Florida Power & Light
Mar 22, 11:31 CDT

Update - We are continuing to work on a fix for this issue. Local power utility company has provided a ETR of 12Pm CT time
Mar 22, 08:03 CDT

Update - We are continuing to work on a fix for this issue.
Mar 22, 08:02 CDT

Identified - We have been notified of a power outage in your area.
Mar 22, 07:58 CDT

GA-1701D - Gainesville, GA - 1701 Dawsonville Hwy

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Mar 22, 13:54 CDT

Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 5pm
Mar 22, 11:30 CDT

Investigating - We are currently investigating this issue.
Mar 22, 10:57 CDT

Greater Chicago Area

Completed - The scheduled maintenance has been completed.
Mar 22, 08:03 CDT

Scheduled - A Planned Maintenance is scheduled, service may be impacted during this time. We appreciate your patience and understanding while we work to improve our services and continue to provide Enlightening Fast Internet.
Mar 12, 14:49 CDT

Gainesville, GA - 1701 Dawsonville Hwy

Resolved - This incident has been resolved.
Mar 22, 08:01 CDT

Update - We have been notified of a power outage in your area. Local Power Utility has not provided an updated time of resolution at this time.
Mar 21, 20:03 CDT

Update - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 9:00 PM EST
Mar 21, 19:47 CDT

Identified - We have been notified of a power outage in your area affecting our equipment. Local Power Utility has an estimated time for resolution by 8:45 EST.
Mar 21, 19:32 CDT

Investigating - We are investigating reports of service interruptions at the location.
Mar 21, 18:53 CDT

Mar 21, 2025

1100 Park Creek Ct. - Gainesville, GA

Completed - The scheduled maintenance has been completed.
Mar 21, 21:15 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 15:15 CDT

Scheduled - A Planned Maintenance is scheduled service may be impacted during this time, property management has already been notified. We appreciate your patience and understanding while we work to improve our services and continue to provide Enlightening Fast Internet.
Mar 19, 15:00 CDT

Chicago, IL - 160 N. Elizabeth St.

Resolved - Power and Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Mar 21, 19:23 CDT

Identified - We have been made aware that the outage is due to a power issue in the area. ComEd ETA is 1:30 PM CDT
Mar 21, 12:24 CDT

Chicago, IL - 659 W. Randolph St.

Resolved - Power and Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Mar 21, 19:22 CDT

Identified - We have been made aware that the outage is due to a power issue in the area. ComEd ETA is 1:30 PM CDT
Mar 21, 12:26 CDT

Chicago, IL -125 South Jefferson Street

Resolved - This incident has been resolved.
Mar 21, 14:59 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 13:29 CDT

Update - We are continuing to investigate this issue.
Mar 21, 11:50 CDT

Investigating - We are currently investigating this issue.
Mar 21, 11:50 CDT

Chicago, IL - 130 S. Canal St.

Resolved - This incident has been resolved.
Mar 21, 14:59 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 13:29 CDT

Update - We are continuing to investigate this issue.
Mar 21, 11:48 CDT

Investigating - We are currently investigating this issue.
Mar 21, 11:48 CDT

Detroit Area Emergency Maintenace

Completed - The scheduled maintenance has been completed.
Mar 21, 04:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 23:00 CDT

Scheduled - A Planned Maintenance is scheduled. Service may be impacted during this time. We appreciate your patience and understanding while we work to improve our services and continue to provide Enlightening Fast Internet.
Mar 20, 11:22 CDT

About This Site

Past Incidents