Zentro Status

Jan 12, 2026

Unresolved incidents: Hillsboro, OR - 1050 SE Bianca Street, Chicago, IL - 464 Glenwood Ave. | 101 South Main St. | 926 Maple Ave..

Jan 11, 2026

Unresolved incident: Hollywood, CA - 733 North Hudson Avenue.

Jan 10, 2026

4500 - 4500 North Winchester Avenue, Chicago, IL

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jan 10, 21:56 CST

Investigating - We are investigating reports of service interruptions at the location.
Jan 10, 08:08 CST

Jan 9, 2026

2525 Wewatta Way, Denver, CO

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jan 9, 18:30 CST

Investigating - We are investigating reports of service interruptions at the location.
Jan 9, 10:10 CST

30 E. Roosevelt Rd, 1310 S. Wabash Ave. and 1312 S. Wabash Ave. in Chicago, IL

Resolved - Power and Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jan 9, 14:31 CST

Investigating - We are investigating reports of local power issues impacting service.
Jan 9, 13:51 CST

100 Leslie Oaks Drive, Lithonia, GA

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jan 9, 13:51 CST

Identified - We’ve identified the cause of the outage. Our fiber backbone was damaged by vandalism, leading to the current service disruption.

Our teams are working closely with our network partners to complete repairs, though the damage is extensive and restoration is taking longer than anticipated. Please know that this work is ongoing and remains a top priority.

We truly appreciate your patience and understanding.
Jan 9, 09:30 CST

Investigating - We are investigating reports of service interruptions at the location.
Jan 9, 03:58 CST

3000 Northeast 2nd Avenue, Miami, Florida

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jan 9, 11:51 CST

Investigating - We are investigating reports of service interruptions at the location.
Jan 9, 09:11 CST

6971 North Greenview Avenue - Chicago, IL

Resolved - This incident has been resolved.
Jan 9, 09:53 CST

Investigating - We are investigating reports of service interruptions at the location.
Jan 8, 22:14 CST

5100 Forest Avenue - Downers Grove, IL

Resolved - Power and Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jan 9, 04:01 CST

Update - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 2 A.M. CST.
Jan 8, 22:45 CST

Identified - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 11 P.M. CST.
Jan 8, 21:53 CST

Investigating - We are investigating reports of local power issues impacting service.
Jan 8, 20:39 CST

464 Glenwood Avenue - Glen Ellyn, IL

Resolved - Power and Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jan 9, 01:01 CST

Identified - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 12:30 A.M. CST.
Jan 8, 22:37 CST

Investigating - We are investigating reports of local power issues impacting service.
Jan 8, 20:27 CST

926 Maple Avenue - Downers Grove, IL

Resolved - Power and Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jan 9, 01:00 CST

Identified - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 1 A.M CST.
Jan 8, 22:16 CST

Investigating - We are investigating reports of local power issues impacting service.
Jan 8, 20:29 CST

101 South Main Street - Lombard, IL

Resolved - Power and Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jan 9, 00:47 CST

Monitoring - Power and Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jan 9, 00:18 CST

Investigating - We are investigating reports of local power issues impacting service.
Jan 8, 20:25 CST

Jan 8, 2026

711 E Carson Ave, Las Vegas, NV

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jan 8, 13:51 CST

Investigating - We are investigating reports of local power issues impacting service.
Jan 8, 12:45 CST

2911 N. Western Ave. and 2811 N. Bell Ave. in Chicago IL

Resolved - Power and Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jan 8, 11:02 CST

Investigating - We are investigating reports of local power issues impacting service.
Jan 8, 10:38 CST

Las Vegas, NV

Completed - The scheduled maintenance has been completed.
Jan 8, 04:30 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 02:30 CST

Scheduled - A Planned Maintenance is scheduled. Service may be impacted during this time. We appreciate your patience and understanding while we work to improve our services and continue to provide Enlightening Fast Internet.
Jan 7, 11:53 CST

Jan 7, 2026

Los Angeles, CA - 249 S Bristol Avenue

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jan 7, 16:35 CST

Investigating - We are investigating reports of service interruptions at the location.
Jan 7, 10:49 CST

Milwaukee, WI - 1500 North Milwaukee Street

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jan 7, 07:10 CST

Investigating - We are investigating reports of service interruptions at the location.
Jan 5, 11:25 CST

Jan 6, 2026

1400 South Wabash Avenue - Chicago, IL

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jan 6, 23:10 CST

Investigating - We are investigating reports of service interruptions at the location.
Jan 6, 20:55 CST

668 Euclid Avenue, Cleveland, OH

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jan 6, 18:39 CST

Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 5p CST.
Jan 6, 10:23 CST

Investigating - We are investigating reports of local power issues impacting service.
Jan 5, 14:40 CST

213 E. Grace St. Richmond, VA

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jan 6, 18:37 CST

Investigating - We are investigating reports of service interruptions at the location.
Jan 6, 13:58 CST

Burbank, CA - 250 North First Street | 214 East Magnolia

Resolved - Power and Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jan 6, 07:18 CST

Identified - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 8:00 PM PST.
Jan 5, 17:36 CST

Investigating - We are investigating reports of service interruptions at the location.
Jan 5, 17:36 CST

Jan 5, 2026

Los Angeles, CA - 325 West Adams Boulevard

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jan 5, 17:50 CST

Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 6:00 PM PST.
Jan 5, 15:42 CST

Investigating - We are investigating reports of service interruptions at the location.
Jan 5, 13:13 CST

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jan 5, 16:06 CST

Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 7:45PM CST.
Jan 5, 15:44 CST

Investigating - We are investigating reports of service interruptions at the location.
Jan 5, 11:15 CST

Chicago, IL - 6119 North Kenmore Avenue

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jan 5, 15:42 CST

Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 4:00 PM CST.
Jan 5, 11:35 CST

Investigating - We are investigating reports of service interruptions at the location.
Jan 5, 09:23 CST

Jan 4, 2026

Chicago, IL - 1856 North Western Avenue

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jan 4, 18:01 CST

Investigating - We are investigating reports of service interruptions at the location.
Jan 4, 07:29 CST

Chicago, IL - 6149 Broadway Street

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jan 4, 09:49 CST

Investigating - We are investigating reports of service interruptions at the location.
Jan 4, 07:27 CST

10599 Wilshire Blvd, Los Angeles, CA

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jan 4, 07:46 CST

Investigating - We are investigating reports of service interruptions at the location.
Jan 3, 12:03 CST

Jan 3, 2026

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jan 3, 06:50 CST

Investigating - We are currently investigating this issue.
Jan 2, 14:35 CST

Jan 2, 2026

Chicago, IL - 2412 S Michigan Ave

Resolved - This incident has been resolved.
Jan 2, 14:32 CST

Investigating - We are currently investigating this issue.
Jan 2, 09:51 CST

Chicago, IL - 2400 South Michigan Ave

Resolved - This incident has been resolved.
Jan 2, 14:32 CST

Investigating - We are currently investigating this issue.
Jan 2, 09:54 CST

10510 Park Lane | 10555 Euclid Avenue - Cleveland, OH

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jan 2, 11:08 CST

Update - Customers may be experiencing intermittent connectivity. Our team is coordinating repairs with building staff, our next update will be 1/2/2026 @ 12:00 PM EST. To stay informed, please click 'Subscribe'.
Jan 1, 14:07 CST

Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 6:30 PM EST.
Jan 1, 13:30 CST

Investigating - We are investigating reports of service interruptions at the location.
Dec 31, 20:09 CST

Jan 1, 2026

Los Angeles, CA - 1011 South Serrano Avenue

Resolved - Power and Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jan 1, 07:48 CST

Update - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 6:30 PM PST.
Dec 31, 18:11 CST

Identified - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 3:30 PM PST.
Dec 31, 15:56 CST

Los Angeles, CA - 3150 Wilshire Boulevard

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jan 1, 07:45 CST

Investigating - We are investigating reports of service interruptions at the location.
Dec 31, 12:40 CST

Dec 31, 2025

Chicago, IL - 913 West School Street

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Dec 31, 11:21 CST

Investigating - We are investigating reports of service interruptions at the location.
Dec 31, 11:03 CST

12201 Larchmere Boulevard, Cleveland, OH

Resolved - Power and Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Dec 31, 04:10 CST

Update - We have been notified of a power outage in your area. Local Power Utility has not provided an estimated time for resolution.
Dec 30, 13:53 CST

Update - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 12:00 PM EST.
Dec 30, 08:46 CST

Update - We have been notified of a power outage in your area. We are awaiting an update from Local Power Utility for an estimated time for resolution. Next update will be provided by 9 A.M. EST.
Dec 30, 00:48 CST

Identified - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 2:00 A.M. EST.
Dec 29, 20:37 CST

Dec 30, 2025

Phoenix, AZ - 330 East Pierce Street

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Dec 30, 14:02 CST

Update - Customers may be experiencing intermittent connectivity. Our team is coordinating repairs with building staff, our estimated repair time is 12/30/25 @ 12:00 PM MST. To stay informed, please click 'Subscribe'.
Dec 29, 17:46 CST

Investigating - We are investigating reports of service interruptions at the location.
Dec 28, 09:57 CST

Chicago, IL - 455 East Waterside Drive

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Dec 30, 14:01 CST

Investigating - We are investigating reports of service interruptions at the location.
Dec 30, 10:15 CST

Cartersville, GA - 1230 Joe Frank Harris Parkway

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Dec 30, 13:30 CST

Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 12:00 PM EST.
Dec 30, 08:47 CST

Investigating - We are investigating reports of service interruptions at the location.
Dec 29, 17:46 CST

544 West Oak Street, Chicago, IL

Resolved - This incident has been resolved.
Dec 30, 09:10 CST

Update - Customers may be experiencing intermittent connectivity. Our team is coordinating repairs with building staff, our next update will be 12/30/25 @ 12:00 PM CST. To stay informed, please click 'Subscribe'.
Dec 29, 17:45 CST

Update - Customers may be experiencing intermittent connectivity. Our team is coordinating repairs with building staff, the estimated repair time is 12/29 @ 3:00 PM CST. To stay informed, please click 'Subscribe'.
Dec 26, 18:34 CST

Identified - The issue has been identified and a fix is being implemented.
Dec 26, 10:47 CST

CA - Santa Clarita & Valencia

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Dec 30, 07:07 CST

Investigating - We are investigating reports of service interruptions at the location.
Dec 29, 10:02 CST

Dec 29, 2025

1476 1/2 W 35th St, Los Angeles, CA

Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Dec 29, 11:15 CST

Investigating - We are investigating reports of service interruptions at the location.
Dec 29, 10:27 CST

CA-1011S - 1011 S Serrano Ave, Los Angeles, CA

Resolved - Power and Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Dec 29, 06:59 CST

Identified - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 12/28/2025, 10:00 PM CST.
Dec 28, 16:23 CST

About This Site

Scheduled Maintenance

Chicago, IL - 1635 W. Belmont Ave. Jan `13`, `2026` `01:00`-`05:00` CST

Chicago, IL - 1900 S. State St. | 1819 S. Michigan Ave. Jan `13`, `2026` `08:30`-`11:30` CST

Chicago, IL - 2218 West Chicago Ave. Jan `14`, `2026` `08:30`-`11:30` CST

Chicago, IL - 1645 & 2050 W. Ogden Ave. | 2189 W. Bowler St. | 3030 W. 21st Place | 3700 W. Congress Pkwy. Jan `14`, `2026` `08:30`-`12:30` CST

Chicago, IL - 70 W. Huron St. Jan `21`, `2026` `01:00`-`05:00` CST

Past Incidents

About This Site

Scheduled Maintenance

Chicago, IL - 1635 W. Belmont Ave. Jan 13, 2026 01:00-05:00 CST

Chicago, IL - 1900 S. State St. | 1819 S. Michigan Ave. Jan 13, 2026 08:30-11:30 CST

Chicago, IL - 2218 West Chicago Ave. Jan 14, 2026 08:30-11:30 CST