Detroit, MI - 444 W Willis St

Incident Report for Zentro

Resolved

Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Posted Jun 20, 2025 - 17:41 CDT

Update

Customers may be experiencing intermittent connectivity. The fiber break has been located and technicians are assessing damages, we are currently pending an estimated time of repair. Next update to be provided at 7:00 PM EST. We apologize for the inconvenience, to stay in the loop please click 'Subscribe' to receive notifications with the latest developments.
Posted Jun 20, 2025 - 15:56 CDT

Update

Customers may be experiencing intermittent connectivity. Our team is working diligently to restore services. Estimated time to resolution has been updated to 5:30 PM EST on 6/20. We apologize for the inconvenience, to stay in the loop please click 'Subscribe' to receive notifications with the latest developments.
Posted Jun 20, 2025 - 12:22 CDT

Update

Customers may be experiencing intermittent connectivity. Our team is working diligently to restore services. Estimated time to resolution has been updated to 12:00 PM EST on 6/20. We apologize for the inconvenience, to stay in the loop please click 'Subscribe' to receive notifications with the latest developments.
Posted Jun 19, 2025 - 19:45 CDT

Identified

Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 2pm
Posted Jun 19, 2025 - 11:49 CDT
This incident affected: Zentro Network (Zentro Internet).