All Systems Operational

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Welcome to the Zentro Network Status Page. Stay informed about real-time service updates and performance across our network. To receive notifications on any specific service issues affecting your building, please click "Subscribe."

Zentro Network Operational
Zentro Internet Operational
Zentro DNS Servers Operational
Zentro Websites Operational
Zentrointernet.com Operational
Zentro Customer Portal ? Operational
Zentro DirecTV Operational
DirecTV Satellite Operational
DirecTV Stream Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Chicago, IL - 809 N. Racine Ave. & 1355 W. Chicago Ave. Jul 21, 2025 08:30-13:00 CDT

A Planned Maintenance is scheduled. Service may be impacted during this time. We appreciate your patience and understanding while we work to improve our services and continue to provide Enlightening Fast Internet.
Posted on Jul 18, 2025 - 15:23 CDT
Jul 18, 2025
Completed - The scheduled maintenance has been completed.
Jul 18, 17:16 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 12:16 CDT
Scheduled - A Planned Maintenance is scheduled. Service may be impacted during this time. We appreciate your patience and understanding while we work to improve our services and continue to provide Enlightening Fast Internet.
Jul 18, 12:15 CDT
Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jul 18, 13:53 CDT
Update - We are continuing to investigate this issue.
Jul 18, 13:29 CDT
Investigating - We are investigating reports of local power issues impacting service.
Jul 18, 12:25 CDT
Completed - The scheduled maintenance has been completed.
Jul 18, 11:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 09:00 CDT
Scheduled - A Planned Maintenance is scheduled. Service may be impacted during this time. We appreciate your patience and understanding while we work to improve our services and continue to provide Enlightening Fast Internet.
Jul 16, 17:30 CDT
Jul 17, 2025
Resolved - Power and Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jul 17, 03:25 CDT
Identified - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 6:30AM CDT
Jul 17, 00:48 CDT
Resolved - This incident has been resolved.
Jul 17, 02:12 CDT
Monitoring - Power and Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jul 16, 22:07 CDT
Investigating - We are investigating reports of local power issues impacting service.
Jul 16, 16:17 CDT
Resolved - This incident has been resolved.
Jul 17, 00:04 CDT
Monitoring - Power and Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jul 16, 18:08 CDT
Identified - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 6:30 PM CST.
Jul 16, 16:52 CDT
Resolved - This incident has been resolved.
Jul 17, 00:03 CDT
Monitoring - Power and Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jul 16, 18:09 CDT
Identified - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 6:00 PM CST.
Jul 16, 16:39 CDT
Jul 16, 2025
Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jul 16, 19:38 CDT
Investigating - We are investigating reports of service interruptions at the location.
Jul 16, 18:16 CDT
Resolved - Power and Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jul 16, 16:13 CDT
Investigating - We are investigating reports of local power issues impacting service.
Jul 16, 10:25 CDT
Resolved - This incident has been resolved.
Jul 16, 10:01 CDT
Investigating - We are currently investigating this issue.
Jul 16, 09:59 CDT
Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jul 16, 09:54 CDT
Monitoring - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jul 15, 16:26 CDT
Update - We are currently experiencing a service interruption at this site and understand the inconvenience this may cause. Our team is actively working with property staff to restore connectivity by repairing affected network components. The estimated time of resolution is 12:00 PM EST on July 15. We appreciate your patience and understanding as we resolve this matter as quickly as possible.

To receive real-time updates on the status of this outage, please click ‘Subscribe’.

Jul 15, 07:55 CDT
Update - We are currently experiencing a service interruption at this site and understand the inconvenience this may cause. Our team is actively working with property staff to restore connectivity by repairing affected network components. The estimated time of resolution is 12:00 PM EST on July 14. We appreciate your patience and understanding as we resolve this matter as quickly as possible.

To receive real-time updates on the status of this outage, please click ‘Subscribe’.

Jul 12, 18:55 CDT
Update - We understand how disruptive service interruptions can be, and we sincerely apologize for any inconvenience this may be causing. Our team is working with urgency and care to pinpoint the issue and restore services as quickly as possible. We’ll share the next status update at 6:00 PM EST. To stay in the loop, please click 'Subscribe'.
Jul 12, 14:22 CDT
Investigating - We are investigating reports of service interruptions at the location.
Jul 12, 10:06 CDT
Jul 15, 2025
Resolved - Power and Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jul 15, 15:48 CDT
Identified - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 10:30 AM CDT.
Jul 15, 08:42 CDT
Resolved - Power and Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jul 15, 15:48 CDT
Identified - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 10:30 AM CDT.
Jul 15, 08:43 CDT
Resolved - Power and Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jul 15, 14:09 CDT
Identified - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 10:30 AM CDT.
Jul 15, 08:49 CDT
Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jul 15, 14:08 CDT
Investigating - We are investigating reports of service interruptions at the location.
Jul 15, 09:17 CDT
Jul 14, 2025
Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jul 14, 14:50 CDT
Investigating - We are investigating reports of service interruptions at the location.
Jul 14, 10:44 CDT
Resolved - Power and Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jul 14, 14:49 CDT
Investigating - We are investigating reports of local power issues impacting service.
Jul 14, 13:16 CDT
Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jul 14, 11:16 CDT
Identified - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 2:00 PM.
Jul 14, 10:46 CDT
Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jul 14, 10:41 CDT
Identified - Some customers may be experiencing intermittent connectivity. We are working diligently to resolve this issue . Estimated time to resolution is 7/14 at 12:00 PM EST. We apologize for the inconvenience, to stay in the loop with the latest updates please click 'Subscribe'.
Jul 12, 12:13 CDT
Jul 13, 2025
Resolved - Power and Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jul 13, 22:49 CDT
Identified - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 9 PM Central.
Jul 13, 18:28 CDT
Jul 12, 2025
Resolved - Power and Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jul 12, 13:28 CDT
Investigating - We are investigating reports of local power issues impacting service.
Jul 12, 12:54 CDT
Jul 11, 2025
Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jul 11, 18:07 CDT
Investigating - We are currently investigating this issue.
Jul 8, 09:38 CDT
Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jul 11, 18:04 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 11, 08:48 CDT
Investigating - We are currently investigating this issue.
Jul 11, 07:37 CDT
Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jul 11, 17:58 CDT
Investigating - We are investigating reports of service interruptions at the location.
Jul 11, 13:38 CDT
Resolved - This incident has been resolved.
Jul 11, 09:36 CDT
Identified - The issues had been identified as a power outage in your area. ComEd ETA: 8:15
Jul 11, 07:40 CDT
Resolved - This incident has been resolved.
Jul 11, 09:35 CDT
Identified - The issues had been identified as a power outage near your area. ComEd ETA: 8:15
Jul 11, 07:47 CDT
Resolved - This incident has been resolved.
Jul 11, 09:34 CDT
Identified - The issues had been identified as a power outage near your area. ComEd ETA: 8:15
Jul 11, 07:46 CDT
Completed - The scheduled maintenance has been completed.
Jul 11, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 23:00 CDT
Scheduled - A Planned Maintenance is scheduled. Service may be impacted during this time. We appreciate your patience and understanding while we work to improve our services and continue to provide Enlightening Fast Internet.
Jul 9, 17:53 CDT
Jul 10, 2025
Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jul 10, 18:07 CDT
Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 5:00 PM.
Jul 10, 11:09 CDT
Investigating - We are investigating reports of service interruptions at the location.
Jul 10, 10:58 CDT
Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jul 10, 17:31 CDT
Investigating - We are investigating reports of service interruptions at the location.
Jul 10, 10:52 CDT
Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jul 10, 14:59 CDT
Investigating - We are investigating reports of service interruptions at the location.
Jul 9, 09:56 CDT
Completed - The scheduled maintenance has been completed.
Jul 10, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 23:00 CDT
Scheduled - A Planned Maintenance is scheduled. Service may be impacted during this time. We appreciate your patience and understanding while we work to improve our services and continue to provide Enlightening Fast Internet.
Jul 9, 17:50 CDT
Jul 9, 2025
Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jul 9, 17:31 CDT
Investigating - We are investigating reports of service interruptions at the location.
Jul 9, 13:19 CDT
Resolved - Power and Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jul 9, 11:31 CDT
Identified - We have been notified of a power outage in your area. Local Power Utility has an estimated time for resolution by 9AM.
Jul 9, 07:29 CDT
Jul 8, 2025
Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jul 8, 23:43 CDT
Investigating - We are currently investigating reports of service disruptions in the area caused by storm-related impacts. Our team is working diligently to assess the situation and restore service as quickly as possible.
Jul 8, 22:09 CDT
Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jul 8, 18:52 CDT
Investigating - We are investigating reports of service interruptions at the location.
Jul 8, 10:50 CDT
Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jul 8, 14:51 CDT
Investigating - We are investigating reports of service interruptions at the location.
Jun 28, 18:09 CDT
Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jul 8, 14:45 CDT
Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 1:00 PM Central.
Jul 8, 07:34 CDT
Update - We are continuing to investigate this issue.
Jul 7, 11:54 CDT
Investigating - We are investigating reports of service interruptions at the location.
Jul 7, 11:30 CDT
Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jul 8, 14:24 CDT
Update - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 3PM Eastern.
Jul 8, 09:34 CDT
Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 12:00PM CST
Jul 8, 03:31 CDT
Investigating - We are investigating reports of service interruptions at the location.
Jul 7, 15:02 CDT
Resolved - Power and Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jul 8, 13:29 CDT
Identified - We have been notified of a power outage in your area. Local Power Utility has not provided an estimated time for resolution.
Jul 8, 09:17 CDT
Resolved - Power and Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jul 8, 09:35 CDT
Update - We have been notified of a power outage in your area. Local Power Utility has not provided an estimated time for resolution.
Jul 7, 10:46 CDT
Identified - Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is TBD.
Jul 7, 10:45 CDT
Update - We are continuing to investigate this issue.
Jul 7, 10:44 CDT
Investigating - We are investigating reports of service interruptions at the location.
Jul 7, 10:43 CDT
Jul 7, 2025
Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jul 7, 18:39 CDT
Investigating - We are investigating reports of service interruptions at the location.
Jul 7, 12:24 CDT
Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jul 7, 15:01 CDT
Investigating - We are investigating reports of service interruptions at the location.
Jul 7, 08:33 CDT
Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jul 7, 10:20 CDT
Investigating - We are investigating reports of service interruptions at the location.
Jul 7, 08:31 CDT
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025
Resolved - Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Jul 4, 13:28 CDT
Update - We are continuing to work on a fix for this issue.
Jul 4, 10:16 CDT
Identified - The issue has been identified and a fix is being implemented.
Jul 4, 09:42 CDT