Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Posted Apr 17, 2025 - 14:38 CDT
Identified
Our Team along with our partners are working as quickly as possible to restore service. Excavation crews have located the fiber break and have been working overnight repairing the damage. There is currently no Estimated Time to Repair.
Posted Apr 17, 2025 - 08:34 CDT
Update
We are continuing to see issues in the area
Posted Apr 17, 2025 - 08:31 CDT
Update
Construction crew is onsite working swiftly and diligently to address fiber-related damages in the region. We will provide updates as work progresses. Please click 'Subscribe' above to stay informed on the anticipated resolution.
Posted Apr 17, 2025 - 04:11 CDT
Monitoring
We are still monitoring reports of service interruptions at the location. We will continue to share updates as work progresses throughout the night until tomorrow morning. Please click 'Subscribe' above to stay informed on the anticipated resolution.
Posted Apr 16, 2025 - 22:53 CDT
Update
We are aware of service disruptions affecting properties in Virginia. Our technicians are working swiftly and diligently to address fiber-related damages in the region. While we are currently awaiting an estimated time for resolution, we will provide updates as soon as we receive further information from our team. Please click 'Subscribe' above to stay informed on the anticipated resolution.
Posted Apr 16, 2025 - 19:14 CDT
Identified
Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is TBD.
Posted Apr 16, 2025 - 15:15 CDT
Investigating
We are investigating reports of service interruptions at the location.
Posted Apr 16, 2025 - 11:25 CDT
This incident affected: Zentro Network (Zentro Internet).