Detroit MI: 1431 Washington Blvd, 114 W Adams Ave, 76 W Adams Ave, and 415 Clifford St

Incident Report for Zentro

Resolved

Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.
Posted Mar 05, 2025 - 10:50 CST

Update

Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 12:00 PM EST 3/5/25.
Posted Mar 04, 2025 - 20:07 CST

Update

Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 6:00 PM EST on 3/4/25.
Posted Mar 04, 2025 - 10:10 CST

Update

Due to weather complications, ongoing fiber repairs have encountered delays within the anticipated repair time frame. Customers may experience intermittent service. Our technicians are rapidly working to resolve this matter. Estimated time of repair is 8:00 PM 3/3/2025, please click 'Subscribe' to receive the latest updates in real time.
Posted Mar 03, 2025 - 11:40 CST

Update

Due to weather complications, ongoing fiber repairs have encountered delays within the anticipated repair time frame. Customers may experience intermittent service. Our technicians are rapidly working to resolve this matter. Estimated time of repair is 12:00 PM 3/3/2025, please click 'Subscribe' to receive the latest updates in real time.
Posted Mar 02, 2025 - 14:58 CST

Update

Due to weather complications, ongoing fiber repairs have encountered delays within the anticipated repair time frame. Our technicians are rapidly working to resolve this matter. Estimated time of repair is 6:00 PM 3/2/2025, please click 'Subscribe' to receive the latest updates in real time.
Posted Mar 01, 2025 - 18:15 CST

Update

Onsite fiber repairs continue to be made, due to weather conditions repairs may be impacted
Posted Mar 01, 2025 - 07:58 CST

Update

Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is by 7:00 AM EST on 3/1/25.
Posted Feb 28, 2025 - 20:23 CST

Update

Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is by 7:00 PM EST on 2/29/25.
Posted Feb 28, 2025 - 18:59 CST

Update

Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is 7:00 AM EST on 2/29/25.
Posted Feb 28, 2025 - 14:28 CST

Identified

Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is TBD.
Posted Feb 28, 2025 - 12:39 CST

Investigating

We are investigating reports of service interruptions at the location.
Posted Feb 28, 2025 - 10:53 CST
This incident affected: Zentro Network (Zentro Internet).