We are currently experiencing intermittent connectivity issues. Our fiber technicians are actively working to isolate the root cause, which is suspected to be fiber damage located offsite along the path to the data center. We sincerely apologize for the inconvenience and appreciate your patience as we work diligently to restore full service. An estimated time of repair has not been provided at this time, the next status update will be provided 10:00 PM EST. To receive real-time updates, please click "Subscribe".
Posted Sep 18, 2025 - 15:33 CDT
Update
Customers may be experiencing intermittent connectivity. Our technicians have been dispatched and have identified the issue as a fiber cut caused by construction in the area. The majority of repairs have been completed, and we are continuing work to ensure all customer connections are restored. We will provide additional updates by 8PM Eastern.
Posted Sep 17, 2025 - 15:05 CDT
Update
Customers may be experiencing intermittent connectivity. Our technicians have been dispatched and have identified the issue as a fiber cut caused by construction in the area. The majority of repairs have been completed, and we are continuing work to ensure all customer connections are restored. We will provide additional updates by 12 PM Eastern.
Posted Sep 17, 2025 - 07:39 CDT
Update
Customers may be experiencing intermittent connectivity. Our technicians have been dispatched and have identified the issue as a fiber cut caused by construction in the area. Some repairs have been completed, and we are continuing work to ensure all customer connections are restored. We will provide additional updates by 8PM Eastern.
Posted Sep 16, 2025 - 12:14 CDT
Update
Customers may be experiencing intermittent connectivity. Our technicians have been dispatched and have identified the issue as a fiber cut caused by construction in the area. Some repairs have been completed, and we are working to ensure all customer connections are restored. We will provide additional updates by 12 PM Eastern.
Posted Sep 16, 2025 - 09:13 CDT
Identified
Customers may be experiencing intermittent connectivity. Our technicians have been dispatched and have identified the issue as a fiber cut caused by construction in the area. We have engaged our service partners to repair the cut and will be working through the night to complete the repairs ASAP. We will provide additional updates by 8AM Eastern.
Posted Sep 15, 2025 - 18:57 CDT
Update
Customers may be experiencing intermittent connectivity. Our technicians have been dispatched and have identified the issue as a fiber cut caused by construction in the area. We have engaged our service partners to repair the cut and will provide additional updates by 8PM Eastern.
Posted Sep 15, 2025 - 16:06 CDT
Investigating
Some Detroit, Michigan, customers may be experiencing connectivity issues. Our Team is currently investigating.
Posted Sep 15, 2025 - 12:18 CDT
This incident affects: Zentro Network (Zentro Internet).