55E - 55 East Erie Street, Chicago, IL

Incident Report for Zentro

Resolved

Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.

Posted Oct 18, 2025 - 15:54 CDT

Update

Customers may be experiencing intermittent connectivity. Technicians are on-site continuing repairs on damaged components. Our estimated time of repair is 6:00 PM CST. We appreciate your patience and understanding in the matter, to stay informed on the latest news please click 'Subscribe'.

Posted Oct 18, 2025 - 14:39 CDT

Identified

Customers may be experiencing intermittent connectivity. Technicians are being dispatched to address the issue. Estimated time to resolution is 2:30pm

Posted Oct 18, 2025 - 11:15 CDT

This incident affected: Zentro Network (Zentro Internet).