345 East Wacker Drive, 435 N. Michigan Ave, 455 East Waterside Drive, 474 & 500 North Lake Shore Drive, Chicago IL

Incident Report for Zentro

Resolved

Service has been restored. Our Team is monitoring the connection. If you are still experiencing trouble connecting to the Internet, please open a ticket at myportal.zentrointernet.com or through our website at https://zentrointernet.com/support.

Posted Sep 18, 2025 - 05:27 CDT

Identified

Customers may be experiencing intermittent connectivity. Technicians have been dispatched to address the issue. Estimated time to resolution is to be determined.

Posted Sep 17, 2025 - 15:24 CDT

Update

We are continuing to investigate this issue.

Posted Sep 17, 2025 - 04:16 CDT

Investigating

We are investigating reports of service interruptions at these locations.

Posted Sep 16, 2025 - 23:09 CDT

This incident affected: Zentro Network (Zentro Internet).